Job Detail

 

Service Engineer - UPS - Service / Installation x 2

Electrical & Power

Reference ID

12150

Type

Permanent

Category

Electrical & Power

Salary

30-33k Basic + OT

Consultant

David Elkins

Email

dave@teambuilder.co.uk

Job description


Purpose of the position
Commissioning of new products
Servicing & troubleshooting of installed product
Key Responsibilities
Commissioning of new products
· Apply installation & commissioning procedures on site
· Test according to customer requirements following the prescribed method statement
· Customise settings of UPS installations according to the environment
· Update CIMSA and CIMeTECH databases

Servicing & Troubleshooting of installed product
· Troubleshooting of all installed equipment, diagnostic of installations
· Execute curative maintenance operations
· Diagnose installations
· Provide feed-back on recurrent problems to Technical Operational Support (TOS)
· Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)

Customer and distributor training
· Run training sessions
· Customer: Provide basic information on daily use of the machine
· Liaise with customers (grow a sustainable relationship).
· Distributor: Increase technical level of distributor through training
·   Additional tasks as required in line with department/company strategic goals

KPI
· Respect of own and others’ safety (wear Personal Protection Equipment & personal attitudes towards risk prevention)
· Efficiency of interventions
· Accuracy of spare parts stock information
· Control of H72 escalation procedure
· Local UPS database and reporting to Technical Operational Support (TOS)
· Management of conflict or tensions with customers

Education & background required
Technical degree in electrical engineering
Good communication and commercial skills when in front of customers
Skills
CIMSA and CIMeTEC databases

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